Microsoft RMS Headquarters


Microsoft Dynamics Retail Management System (RMS) Headquarters, allows you to automate, collect, monitor, and analyze all of your detailed store data in a quick and easy manner.  This software is designed for those of you who have multiple stores and want to see what is happening throughout the entire chain.  You can use RMS Headquarters to create, manage, and track your stores’ information on a global, regional, or local level.  RMS Headquarters enables you to manage an entire multi-store retail enterprise at your head office.  Installed only on computers at the head office, RMS Headquarters lets the office control and share data with the entire enterprise (a network of retail stores and distribution centers located in different geographical areas).  RMS Headquarters sets policies and procedures for each store to follow and enforces those rules for the entire store chain.

Microsoft has announced that effective July 10, 2016, Microsoft RMS will no longer be available for sale to new customers.  As long as customers remain active on the Microsoft Enhancement Plan, “existing customers” (defined as those with active RMS licenses on their account as indicated in Microsoft’s PartnerSource Business Center prior to July 10, 2016) will be able to acquire additional licenses until July 31, 2020.  Retailers currently using Microsoft RMS that are looking for replacement solutions can upgrade to Retail Management Hero (RMH).  RMH includes all the features that retailers love in Microsoft RMS, and many of the hot keys, for example, do the same in RMH as they do in RMS. Also, RMH supports the majority of the hardware supported by RMS, avoiding the expense of costly upgrades in IT infrastructure.

RMH supports multiple stores and integrates with the current RMS HQ.  In fact, current RMS Users can run part of their stores on RMS and the other part on RMH while they transition the software; all data seamlessly syncs to a central RMS HQ installation. RMS Headquarters will work with an RMH store in the same way as it would do with an RMS store. RMH’s own HQ functionality is planned for 4th Quarter 2016.