I am a retailer with 30 years in business and an ecommerce operation that dovetails with my brick-and-mortar store.
“I had worked with two other point-of-sale systems before finding Jonathan Bailey and RMS. Jonathan Bailey is head and shoulders above the rest. That’s why I’ve been working with him the last twelve years.”
First of all, Jonathan understands retail. Lots of tech people with software backgrounds can get your Point-of-Sale system running, but Jonathan can do that and much more. He comes from a retail background himself, so he knows what kind of information you need to run your business and he knows how to set up RMS so that it delivers what you want. Setting up SKUS and categories wrong will cripple you forever, no matter how powerful your system. Jonathan will help you set it up right.
His custom reports have helped me analyze my sales exactly as I need to, and enabled me to streamline my ordering and my display. They have paid for themselves hundreds of times over. Additionally, Jonathan can train you to do much of your database backup on your own, if you choose to. He can help you implement rational and effective ways of managing your information between stores and between your laptop and your store.
Jonathan’s technical support is prompt and effective. I choose to use him for support rather than Microsoft, because he knows what he’s doing and I don’t have time to hang around waiting for people to call me from India. He has a 360-degree view of technical support and can provide helpful suggestions, rather than simply solving the problem at hand. He will suggest better ways to do things.
All of this would make him the gold standard at twice the price, but in fact, Jonathan’s charges for all his services are extremely reasonable. He is scrupulously honest in his billing and more than fair. I have worked with many tech “experts,” but when I consider value-for-dollar, none of them has even come close to Jonathan Bailey.
In short, I can’t recommend him highly enough. Don’t hesitate to contact me for a reference.
Stuart Cohen
InvisibleWorld.com
Construction Supply Company Nails Down Inventory, Cuts Errors, Builds Revenues
“Selling this much merchandise from two registers wouldn‟t be possible if Microsoft Retail Management System didn‟t run customers through like a turnstile.” Bill Jordan, Owner, Jordan’s Building Supply
One July morning in 2001, Bill and Patsy Jordan sold their successful barbecue restaurant. That afternoon, they bought a building supply store. “People thought I was crazy,” says Bill Jordan, “but I saw its possibilities.”
The retail system that came with the business soon crashed and the Jordans learned that U.S.$8,000 was needed to bring its license current—before they could purchase a new version. Instead, a well-known retail system was installed for $25,000. It crashed within a year. Then a trusted technologist analyzed available retail solutions and suggested Microsoft® Business Solutions Retail Management System. Bill selected Microsoft Certified Partner J. Bailey & Company for its highly regarded service ethic. Today, Bill checks revenues, inventory levels, sales performance, and margins on up-to-the minute reports. In less than four years, Jordan‟s Building Supply has grown nearly sixfold.
Overview
Country or Region: United States Industry: Retail
Customer Profile
Jordan‟s Building Supply in Dothan, Alabama, expanded a U.S.$1.2 million business to $6 million in just over three years by smoothing out operations to serve contractors and homeowners.
Business Situation
Bill and Patsy Jordan bought a healthy business, but its software foundation was unstable. When the old system collapsed, its first replacement worked erratically, then quit.
Solution
After a technical survey, Bill Jordan chose Microsoft® Business Solutions Retail Management System and selected J. Bailey & Company to implement it. Bill Jordan now uses reports daily to speed work and nail down problems.
Benefits
- Helped expand business nearly sixfold
- Fewer errors from complex product mix
- Efficient stock levels, useful aliases
- Reports sales staff incentive
- Multistate sales tax issues resolved
- Staff serve small orders while filling large