Training and Technical Services
Pre-Sales
A pre-sales engineer will attempt to identify customer requirements, identify a solution to meet those requirements, and adjust the solution as necessary with the customer.
Implementation, Training, and Customization
A certified engineer will assist you with training, installations, and customizations.
End User Technical Support
Our end-user technical support engineers will attempt to help the user solve specific "break/fix" problems with a product that is not functioning as designed.
Terms and Conditions
Available 7-Days a week, 8:00 a.m. to 4:00 p.m. Central Standard Time. Payment is required before service can be provided. The typical initial response time during regular business hours is about 30-minutes. After-hours and on weekends, the average initial response time is 2 hours. Training, installations, and customizations must be scheduled in advance.
Contacts
All service requests should be made by e-mail to ensure a timely response by the first available technician. Click here to e-mail our support desk, and provide your name, telephone number, and as much information as you can about your issue. We will send an e-mail acknowledgement and include an estimate of how quickly we can call you. If you are paying per incident, please have your credit card information ready to speed the process.
Support News
Three common general questions are (1) what is the future for Microsoft RMS, (2)what do the currently available version upgrades offer, and (3) what is the operating system compatibility. The "next generation" of Microsoft RMS should be available in the next 12 months. You can view a list of the major version "milestones" below, and compare to your version/build. You can view your version by open Store Operations Manager and selecting Help > About. The list also displays operating system compatibility.
RMS 2.0 with Feature Pack 2 Build 2.0.1000. Adds Windows 8 and SQL Server 2012 compatibility. Right-click to download RMS 2.0 Feature Pack 2 Brochure RMS 2.0 with Service Pack 4 Refresh Build 2.0.0155. This speeds up RMS 2.0 with Feature Pack 1. RMS 2.0 with Feature Pack 1 Build 2.0.0150. Adds significant new RMS functionality. Right-click to download RMS 2.0 Feature Pack 1 Brochure RMS 2.0 with Service Pack 3 Build 2.0.0126. Adds Windows 7 and SQL Server 2008R2 compatibliity. RMS 2.0 with Feature Pack 2 Build 2.0.0116. First RMS Build to be PCI compliant. RMS 2.0 with Service Pack 1 Build 2.0.0110. RMS 2.0 RTM Build 2.0.0105. Original Release To Manufacturer version of RMS 2.0. RMS 1.3 Refresh Build 1.3.1002. Adds SQL Server 2005 compatibility.